Personalized Star Map
Frequently Asked Questions
1. How long does it take to complete my star map?
Your star map will be completed and ready to be shipped 1 week after confirmation of order. Product shipment will take an extra 2-3 days.
2. Are the star positions accurate?
Yes. Our star positions are generated from a planetarium software based on the exact time, date and location given by you. Hence, our star map is highly personalized.
3. What are the kind of frames provided?
We use high quality wooden frames sourced from a major retailer in Malaysia. They come with a tooth saw hook for ease of hanging.
4. Any additional shipping fee required?
No shipping fee required. We provide free shipping within Malaysia. Please note that we currently only ship within Malaysia.
5. How do I get my digital copy?
If you purchased a digital copy only, we will sent the softcopy of your star map via email. The digital copy will be in the form of PNG file.